General

Vadakkemuriyil Finance Company (India) Limited has put in place a Board approved Customer Grievance Redressal Mechanism in accordance with instructions issued by the Reserve Bank of India vide their Letter No CEPD.CO.PRS/S985/13-01-008/2023-24 dated 07 Nov 2024 and CEPD.CO.PRD1/S1127/13-01-008/2023-24 dated 02 Dec 2024. The objective of this mechanism is to ensure prompt, effective and fair resolution of customer complaints.

Procedure for Lodging a Complaint

The Company has a Four Level Customer Grievances Redressal Mechanism as enumerated below:

Level 1 – Branch Manager

• A customer may register their complaint in writing to the concerned Branch Manager for any matter pertaining to business practices, lending decisions, recovery process, or requests for updating/altering credit information.
• Acknowledgement will be given within 2 days via email/SMS/letter.
• All disputes shall be resolved within 7 working days from the date of receipt.

Level 2 – Nodal Officer

If unresolved or unsatisfied at Level 1, contact the Nodal Officer:

Mr. Ashwyn Anu George
Nodal Officer, Vadakkemuriyil Finance Co (India) Ltd
Kolabhagom PO, Thadiyoor
Pathanamthitta, Kerala – 689545
Mob: 9495922014
E-Mail: dir1@vadakkemuriyil.com

Resolution within 15 working days.

Level 3 – Managing Director

If unresolved or unsatisfied at Level 2, contact the Managing Director:

Mr. Anu T George
Managing Director, Vadakkemuriyil Finance Co (India) Ltd
Kolabhagom PO, Thadiyoor
Pathanamthitta, Kerala – 689545
Mob: 9447065644
E-Mail: md@vadakkemuriyil.com

Resolution within 20 working days.

Level 4 – Reserve Bank of India

If still unresolved, approach the RBI Consumer Education and Protection Cell:

Chennai Office:
Dept of Non-Banking Supervision, Reserve Bank of India
Fort Glacis, Rajaji Salai
Chennai – 600001
Tele: 044-25361910
E-Mail: crpc@rbi.org.in

OR

Bengaluru Office:
Consumer Education and Protection Cell
Reserve Bank of India
10/3/8 Nrupatunga Road
Bengaluru – 560001
E-Mail: cepc.bengaluru@rbi.org.in

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